6 replies to this topic

[flyingfisch]

OK, just wondering if anyone else ever had this happen to them.

I had my PRIZM attached to the computer via USB and after about 10 minutes the turn off screen displayed (you know, the white one with the casio logo on it). I did not have it in receive mode. It didn't turn off, it was stuck at that screen. none of the buttons would "wake it up" so I pressed the reset button on the back. The screen went blank.

I unplugged it from the computer and tried to turn it on with AC/on. nothing. I popped all the batteries out and put them back in. nothing. I tried plugging it back into the computer and pressed the reset button. still nothing. I even tried popping the batteries while it was plugged in and replacing them and it still won't turn on.

Can anyone help me?

[Forty-Two]

OK, just wondering if anyone else ever had this happen to them.

I had my PRIZM attached to the computer via USB and after about 10 minutes the turn off screen displayed (you know, the white one with the casio logo on it). I did not have it in receive mode. It didn't turn off, it was stuck at that screen. none of the buttons would "wake it up" so I pressed the reset button on the back. The screen went blank.

I unplugged it from the computer and tried to turn it on with AC/on. nothing. I popped all the batteries out and put them back in. nothing. I tried plugging it back into the computer and pressed the reset button. still nothing. I even tried popping the batteries while it was plugged in and replacing them and it still won't turn on.

Can anyone help me?

Take out all the batteries (including the backup battery) and let it sit for a couple of hours so the capacitors will discharge.

[flyingfisch]

Take out all the batteries (including the backup battery) and let it sit for a couple of hours so the capacitors will discharge.

Where is the backup battery located?

[Forty-Two]

Hmm... I guess the prizm doesn't have a backup battery. Just let it sit for several hours.

[flyingfisch]

Yeah, I did... nothing.


I am speaking to casio, we'll see what happens.

Sounds like I may not be covered by warranty because I didn't purchase it (I got it free during their promo).

[flyingfisch]

After emailing them some more (the girl at costomer support told me on the phone that I had to send a notarized letter to them, and i didn't want to do that), I got this reply:

flyingfisch,
I will be sending out a return Fed Ex Label to you. Please use this label to send in your Prizm FXCG10 to our Service Dept. They will either repair it or replace it.
If you have any other questions let me know.
Gina Pezza
Education Marketing Support
CASIO AMERICA, INC.
570 Mt. Pleasant Ave. Dover, NJ 07801
973-361-5400 ext. 1573 Fax: 973-537-8961
Edutemp1 AT casio.com

[flyingfisch]

Got my new prizm today and a 1GB flash drive, so i'm happy